Need Help? Contact Us
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone for fast, practical assistance. For verification, deposits or withdrawals we will guide you through the steps and help resolve problems quickly. We aim to respond promptly and keep you informed at every stage. We can escalate complaints to the relevant organisation when needed. Live chat is the quickest option.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7) |
| General enquiries | [email protected] (Mon-Fri 09:00-18:00) |
| Affiliate enquiries | [email protected] (response within 48 hours) |
| Payments | [email protected] (settlement queries) |
| Privacy | [email protected] (data protection) |
| Phone | +44 20 7946 0283 (Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account queries, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and your up-to-date contact details so we can respond promptly. Including your account ID and any relevant attachments helps us resolve matters faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Support response times: most enquiries are handled within one business day. Simple requests are often resolved quickly, while complex cases that require verification or third-party input may take several days to investigate. If you have a time-sensitive matter, please state this in your message and include any relevant documents. We’ll keep you updated on progress and provide an estimated resolution time.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving our site. Please send comments on games, promotions, payments or usability. Every note is read and considered by our team to help shape updates and improve your experience. Use the feedback form or email [email protected]; submissions are reviewed carefully and we act on the most helpful suggestions.