Privacy Policy
Welcome to the Lucky Louis Privacy Policy. This page explains how we collect, use and protect personal information when you register, play or otherwise use our services in the United Kingdom. We take your privacy seriously and describe below the types of data we handle, why we process it and how you can manage your information.
Types of data we collect
We collect information required to operate an online casino account, provide services and comply with legal obligations. This includes personal, technical and transactional data as described in the sections below.
Personal data
Personal data covers information that identifies you directly or indirectly. Typical items we may collect are name, date of birth, address, email address, telephone number and identity documents where verification is required. We also collect details you provide when contacting support or when updating your account.
Technical data
Technical data relates to how you use our services. This includes IP address, device identifiers, browser type and version, operating system, language preferences, and connection details. We record logins, session information and technical events needed for service delivery and security.
Transactional data
Transactional data covers your activity with us: deposits, withdrawals, wager history, game activity, bonuses claimed and payment method details. We store payment references and transaction metadata for accounting, fraud prevention and regulatory checks. We do not store full payment card details; these are handled by our payment providers.
Use of information
We use your data to operate and improve our services, verify identity and age, process payments, prevent fraud, comply with legal obligations, and respond to support requests. Aggregate or anonymised data may be used for analytics and service optimisation.
Data protection practices
We implement appropriate technical and organisational measures to protect information from unauthorised access, loss or disclosure. This includes encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is restricted to staff and third parties who need it to perform specified tasks.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember preferences and analyse usage. Some cookies are strictly necessary while others support analytics or personalised content. You can manage cookie settings through your browser or our cookie tool where available.
User rights
You have rights regarding your personal information, including the right to access, correct or request deletion of your data, and to object to certain processing. Where applicable, you may also request restriction of processing or portability of your data.
Access, correction and deletion of data
To exercise your rights or update your details, contact our support team. We will verify your identity before fulfilling requests and respond within a reasonable time. Some information may be retained where required by law or for legitimate business purposes such as fraud prevention and record-keeping.
Information sharing and third parties
We may share data with service providers who assist with payments, identity verification, customer support, analytics, and legal compliance. Data may also be disclosed to authorities if required by law. Third parties process data under contract and are required to protect it in line with our standards.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site or your account. For questions or to make a request, please contact [email protected]. References to LuckyLouis and affiliated service providers are to our operating brand and partners involved in delivering the service.