Responsible Gambling

At Lucky Louis we take responsible gambling seriously. We aim to make play safe and controlled for everyone, and we provide a range of tools and guidance to help players manage their activity. If you ever need extra support, we encourage you to use the controls on your account and to contact our team for help.

Player protection principles

We are committed to protecting vulnerable players and promoting safer play. We expect customers to gamble only with money they can afford to lose and to use the available controls to keep play within safe limits. We monitor activity for signs of harm and will take action where necessary to protect players.

Activity-control tools

We offer practical tools that let you control how you play. These include deposit limits, loss limits, session-time reminders and temporary account breaks. You can access and change most controls in your account settings, or contact support for assistance.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control spending. Limits can be increased or decreased, but increases may be subject to a cooling-off period. Setting a deposit limit is one of the simplest and most effective ways to manage your play.

Loss limits

Loss limits allow you to cap net losses over a chosen period. If you reach your loss limit, further play will be blocked until the limit resets or you reduce your activity. These limits are straightforward to set from your account controls.

Time limits and session controls

We provide tools to limit time spent playing. Options include session-time reminders and temporary time-outs. Use these features to ensure play remains balanced with other parts of your life.

Self-exclusion

If you need a longer break, self-exclusion lets you close your account for a set period. You can request self-exclusion through your account settings or by contacting our support team. Self-exclusion will block access to gambling and related marketing during the exclusion period and may require verification checks to complete.

Signs of problematic behaviour

Be alert to warning signs such as spending more than intended, chasing losses, neglecting responsibilities, or hiding gambling activity. If you or someone you care about shows these signs, consider using our control tools or seeking independent help.

Tips for maintaining control

Plan your play in advance, set realistic deposit and loss limits, take regular breaks, avoid gambling when stressed or tired, and never use gambling to solve financial problems. Share concerns with friends or family and use the account tools to stick to your plan.

Professional help and support organisations

If you need additional support, professional organisations in the UK include GamCare, GambleAware and local NHS services. For urgent help, contact our support team via live chat or email at [email protected] and we will help point you to appropriate services. You are not alone and there are free, confidential resources available.