Terms of Use

These Terms and Conditions set out the rules that govern your access to and use of the Lucky Louis online services. They explain the relationship between you and us, outline your responsibilities when using the platform and describe the actions we may take to keep the service secure and fair. By registering an account you agree to comply with these terms and any other policies we publish on the site.

Account responsibilities

You are responsible for keeping your account details secure, including your username and password. Do not share your login information and notify us immediately if you suspect unauthorised access. We may require identity verification at any time to confirm your name, age and address before allowing play or processing withdrawals. We reserve the right to suspend or close accounts where verification is incomplete, where there is suspected fraud or where you breach these terms.

Eligibility requirements

To open an account you must be at least 18 years old and located in a jurisdiction where our services are permitted. We may block registrations from certain countries and restrict access where local law prevents play. Only one account per person is permitted unless expressly authorised. If we reasonably believe you hold multiple accounts we may combine, suspend or close those accounts and void associated balances and bonuses.

Acceptable platform use

The platform is provided for lawful personal use only. You must not attempt to tamper with games, exploit software, collude with other players or use automated tools to place bets. Abusive, fraudulent or criminal activity will be investigated and referred to the appropriate authorities where required. We may limit or refuse service to users whose activity threatens the integrity of the site or the interests of other customers.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that accompany each offer. Unless stated otherwise, bonuses may carry wagering requirements, game restrictions and maximum bet limits while active. We may withdraw, change or refuse bonus offers at our discretion and may reclaim promotional funds where terms are breached. Details for each promotion are provided on the promotion page and in our bonus policy.

Deposits and withdrawals

Payments must be made using methods available to you and in your chosen currency. We carry out standard checks on deposits and withdrawals to prevent money laundering and fraud. Withdrawals may be delayed until verification is complete and we may apply reasonable limits or require additional documentation. We aim to process valid withdrawals promptly, but we may hold or limit transactions where required for security or compliance reasons.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance. We will investigate and aim to resolve issues promptly and fairly. If a resolution cannot be reached through our internal processes we will advise you of any available independent dispute resolution service where applicable. Using the platform does not affect your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. When changes are material we will notify you via the site or by email where we hold your contact details. Continued use of the service after changes are published constitutes acceptance of the revised terms. For any questions about these terms please contact our support team; for quick reference you may also find information in our help centre and responsible gambling pages operated by LuckyLouis.